Louis Vuitton Las Vegas City Center

Absolute worst customer service from a luxury brand that my wife and I have ever experienced. Took home a defective item from Vegas, 3000 miles away, and now have to go through a multiple day approval process just to see if they'll even fix my issue, all over a broken squirt top on a bottle of cologne. Not to mention, I've called 5 times and gotten multiple different stories through the process every time. What's more pathetic is that I'm not even trying to make a return, I just need them to send me the fifty cent replacement top.

This being a global store it’s the one to avoid. We walked in looking for a bag and quickly told they didn’t have it. We asked if they can get it from one of the other LV stores or find it for us. Not one ouch of effort was done to help us find the purse. The sales girls attitude and arrogance left a lasting poor experience and dislike for that store. We knew there was another LV at Bellagio. The customer service is top notch and they got us the bag. Even the manager came over and have a very friendly conversation with us and offered her assistance. This location is our new goto LV. If you want the LV experience and level of service for the money your paying don’t shop at the global store. Photo of the bag Bellagio location sold us with engraving.

We went in Saturday afternoon to look at handbags and ideas of gifts for our mother and we left the store very pleased. The sales representative we got was Ben. He is very knowledgeable in handbags and products. I highly recommend him to anyone. He really listened and understood what we were looking for. He showed us many bags and each to the style we were looking for. We left Saturday with a lot to think about on which handbag was the best for our mother. We returned sunday morning and waited for Ben to purchase the bag. Very pleased with the experience and will definitely return.

We were in town on vacation. My wife found a purse she really liked at this store, but asked the sales rep if it had a crossbody strap because she didnt like the chain. The lady assured her it did and they continued to have a 10 minute conversation about how the sales rep didnt like chains either but preferred the cross body straps. She showed her a pic in the computer of what it looked like even. My wife purchased the bag. We went back to the hotel, packed up and flew home. The next day, she pulled it out of the box and it didnt have the cross body strap, only the chain. So she called the store and they said they would have someone reach out to me (since I was the one who actually purchased and paid) to get it straightened out and get a strap out. She went ahead and wore the purse that day for a few hours, as she was excited about it. A few days later, Tayvion from LV reached out. He stated that there was no strap that cane with that model. There is a slightly larger version that they must have been mistaking it for. We asked to either purchase a strap then or return the purse so we can get a purse that does actually have a strap like she was promised. They stated that since it had been worn (for maybe 3 hours total), it wasn't returnable. Considering we had no reason to not believe there wasn't a strap for this (since they had repeatedly told us there was), there was no reason for her to not try it out for a few hours. Just a bad deal, misinformation and customer service all around. I would try one of the many other places to buy LV. Out of dozens of trips to LV’s across the country, this is the only really bad experience. The kicker is no real resolution besides, sorry to us for their mistake. Mistakes happen by businesses. No ones perfect. Not making it right is unacceptable.